Today Charter does not have automated monitoring and orchestration, updates to devices added to the network and lifecycle management at scale will be operationally challenging, if feasible. Currently, teams require manual work during installs and updates, have limited network visibility, and are prone to operator error.
Operations teams need to deploy 100,000s of RPDs with no room for error and immediately be able to identify points of error and iteration.
Charter began a $1.5 million project, FORCE to solve these solutions. I spearheaded the UX strategy for the entire platform as the only Product Designer - UI/UX, establishing a foundational design system and delivering production-ready designs within an accelerated 8-month timeline, managing 20+ offshore developers.
User Persona:
Component Set & Stylings:
Approach:
Tools: Figma, VSS, GitHub, React
Process:
Phase 1: involves user research, defining goals, creating user personas, identifying user flows, and conducting keyword research.
Phase 2: focuses on information architecture, wireframing, prototyping, visual design, and collecting feedback.
Phase 3: includes usability testing, iterative design, accessibility considerations, and finalizing designs.
Phase 4: involves content review, feedback collection, and marketing and communication activities.
Phase 5: consists of documenting design specifications, final quality assurance checks, and making any necessary adjustments before the official launch.
Key Takeaways:
1. Don't be afraid to ask questions
2. Advocating for the best experience will always pay off