FORCE (Spectrum)

Telecom | Design Systems | Internal Applications

Overview

Today, Charter does not have automated monitoring and orchestration, updates to devices added to the network and lifecycle management at scale will be operationally challenging, if feasible. Currently, teams require manual work during installs and updates, have limited network visibility, and are prone to operator error.

Operations teams need to deploy 100,000s of RPDs with no room for error and immediately be able to identify points of error and iteration. 

Charter began a $1.5 million project, FORCE to solve these solutions. I spearheaded the UX strategy for the entire platform as the sole Sr. Product Designer - UI/UX, establishing a foundational design system and delivering production-ready designs within an accelerated 8-month timeline, managing 30+ on and off shore developers.

Categories

Telecom | Wireless | Internal Applications

Timeline

Started August 2024 Estimated Completion 2025

Client

Spectrum (Charter Communications)

Role

Sr. Product Designer - UI/UX

Background

At Spectrum, I was brought in to clean up a chaotic internal tool used by automation engineers. The challenge wasn’t just visual—it was about untangling legacy systems, inconsistent design patterns, and workflows that had scaled without structure. Engineers were frustrated, onboarding was painful, and there was no real documentation or design process in place.

I embedded with the team, ran informal interviews, mapped flows in Miro, and synthesized everything into a scalable, reusable system. I created component libraries and design specs in Figma, tracked feature development and research tickets in Jira, and worked closely with devs through Git and VSS to make sure implementation stayed aligned. I also built internal documentation and async feedback flows to support onboarding and handoff. The result was a more consistent and intuitive experience, 53% faster delivery timelines, and a more collaborative culture across a previously siloed team, ultimately increasing Charter's bottom line.

User Personas
Component Set & Stylings
High Fidelity Wireframes

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